You can request to close your TradeHub account from inside the TradeHub app. Our team will review your request and contact you if additional verification is required.
Close Account Request
TradeHub uses an in-app review process for account closure requests. Your account will not be closed immediately until the review process is completed.
How to submit a close account request
1. Open the TradeHub app
2. Go to Profile
3. Open Settings
4. Select Account
5. Tap Close Account Request
6. Complete the form and submit your request
Information required
To submit a close account request, you may be asked to provide:
• Registered email address
• TradeHub username
• Name according to your KTP
• WhatsApp number
• Reason for closing the account
Before submitting your request
Before submitting, please make sure that:
• You have no active positions
• You have no pending orders
• You have no remaining wallet balance
• You understand that your request will be reviewed by the TradeHub team
What happens after submission?
After your request is submitted:
• The TradeHub team will review your request
• We may contact you if additional verification is required
• Your account will not be closed immediately until the review process is completed
• You will be notified after the request has been processed
Data retention
Some information may be retained when required by:
• Applicable laws
• Financial regulations
• Fraud prevention requirements
• Security and audit obligations
Retained information will only be kept for the minimum period required by law.
Need help?
If you cannot access your TradeHub app or need assistance, contact: